Customer service excellence : a concise guide for librarians / Darlene E. Weingand.
By: Weingand, Darlene E
Material type: 
TextPublisher: Chicago : American Library Association, 1997Description: xii, 136 pages : illustrations ; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 0838906893 (pbk. : alk. paper)Subject(s): Public services (Libraries) -- United States | Consumer satisfaction -- United StatesDDC classification: 025.5 LOC classification: Z711 | .W434 1997Bibliography, Etc. Note: Includes bibliographical references (pages 125-129) and index.| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Professional
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John Bulow Campbell Library | Professional | Z711 .W434 1997 (Browse shelf(Opens below)) | 1 | Available | 0182902228507 |
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Includes bibliographical references (pages 125-129) and index.
The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index.